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SolutionCare Complete
The SolutionCare Complete Plan is the most popular support option offered by Solution Works.  The SolutionCare Complete product is an all-inclusive support option that provides all of the following benefits:

  • 24 X 7 X 365 Monitoring of Servers, Network Devices and Internet Connections 
  • 24 Hour Maintenance of your technology infrastructure with 4-business hour response time guarantee and onsite emergency response of 4 business hours.
  • 12 Hour Business Day (8AM – 8PM E.S.T.) On-Call Help Desk support with callback service for after hours and weekend issues. 
  • Continuous updating of security patches and antivirus definitions on all PC’s and Servers
  • Daily monitoring/testing of your backup software to make sure backups are successful 
  • Disk Cleanup and Defragmentation of all Systems on a regular basis
  • Unlimited Desktop support and troubleshooting for all PCs covered by the service agreement
  • Unlimited Printer support and troubleshooting
  • Unlimited NT/Windows 2000/ Windows 2003/ Windows 2008 server support/maintenance
  • Unlimited Management of all network hubs and switches
  • Unlimited Firewall maintenance and troubleshooting
  • A Hosted Spam solution for as many mailboxes on your network.
  • Monthly Executive Reports detailing the actions taken on the workstations in the previous month
  • Quarterly Meetings with Staff to look at any open issues and future technology plans
  • Access to individual computers from remote locations
  • An affordable Flat Rate that Includes Everything, so you can budget your complete IT Costs.
For more information on how we can provide you with Peace of Mind for your technology infrastructure, contact us.
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are responsive, provide good value and makes sure the job gets done (more ...)
Dave, SVP
microsoft
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